Tourist satisfaction about religious events in Andalusia

Abstract

Religious tourism is a growing sector. Knowing the profile of the tourist and measuring their satisfaction is very important for all stakeholders. This study focuses on analysing the tourist degree of satisfaction with the services provided during visits to religious events in Andalusia (Spain) according to their socio-demographic profile and behaviour. The data are derived from a sample of 500 tourists to the Easter in Seville and 350 tourists to the El Rocío pilgrimage in Almonte, Huelva. The probability of being satisfied depends on socio-demographic characteristics (such as marital status or age) and travel-related characteristics (such as motivation or quality of services).