When the New Building Is Finally Ready

A Study of Students’ Satisfaction

Resumo

Student satisfaction with the facilities of higher education institutions is known to have a positive impact onto the overall satisfaction with their course. However, different aspects of the facilities are assessed differently, and the satisfaction varies according to the specific context and prior experience. This research assesses student satisfaction in a specific case, namely facilities that have been refurbished and closed for one year and a half. In these facilities, more than 1.400 students usually have classes at post-secondary, bachelor and master level, both during daytime and at night. The courses lectured are business-related. We used a questionnaire-based survey and collected a sample of 494 respondents. We used exploratory factorial analysis and linear regression to understand which were the aspects that influenced most the overall student satisfaction with the new facilities. Results indicate that satisfaction with Classrooms Aesthetics / Size / Furniture, Classrooms Acoustics / Lightening, Temperature, Availability of Sockets, Orientation / Signage and WiFi had a positive impact in the overall satisfaction. More, in some of the dimensions, significant differences were identified according to Gender, Age, Type of Student, Course and Knowledge of the previous facilities.