Digital marketing and sustainable tourism

A resiliency proposal

  • Luzia Arantes Instituto Politécnico do Cávado e do Ave e Universidade de Aveiro
Palavras-chave: digital marketing, social networks, sustainable tourism, sustainability, sustainable development, structural equation modelling (SEM)


The power of social networks and digital marketing to shape individuals' behavior is undeniable. With their far-reaching influence, they emerged as powerful tools for promoting sustainable behavior. Consequently, it became imperative to develop a meticulous strategic plan that integrates both digital marketing and social networks, thus building a lasting communication network that inspires tourists to adopt sustainable practices during their trips. This approach can contribute to promoting sustainable tourism and, at the same time, contribute positively to environmental conservation efforts on a global scale. 423 individuals participated, 149 (35.2%) male, 273 (64.5%) female and 1 (0.2%) participant of another sex, aged between 18 and 73 years, with an average age of 42.74% (SD = 15.94%). Using structural equation modeling, the relationships between sustainable destination measures, social networks, tourists' predisposition to sustainability, and tourists' sustainable behaviors were analyzed. The results of this research suggest that the sustainable measures implemented by the tourist destination have an impact on the adoption of sustainable behaviors among tourists, when mediated using social networks by the destination or by the prior predisposition of tourists to adopt these behaviors. However, the sustainable measures of the tourist destination alone are not sufficient for tourists to adopt sustainable behaviors. The application of the model makes it possible to identify the advantages of digital marketing and social networks in sustainable tourism and thus promote a resilient environment for the tourist market in Portugal.