Herramientas para mejoría de la calidad y productividad: ISO 14000, Quality Function Deployment (QFD) y Six Sigma

  • Nara Medianeira Stefano Universidade Federal de Santa Catarina

Resumo

The demands of consumers and the growth of competitiveness factor stimulated organizations to improve their processes, product and services to meet the requirements of a dynamic market and increasingly demanding consumers. This differential, in the continuous search for greater market share, manifested it in the implementation of quality programs. This paper aimed to present a study of Six Sigma, ISO 14000, and QFD, performed by means of literature review of the respective concepts, considering the dimensions: objective, focus, advantages, and disadvantages. Also, common and divergent points are analyzed and thus verify the possibility of working together these initiatives. The results allowed visualizing the possibility of working with initiatives together, once these have points in common, being that the differentiation of focus can advantage in success of implementation.
Publicado
2014-01-01
Secção
Artigos