Revista Turismo & Desenvolvimento https://proa.ua.pt/index.php/rtd Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro pt-PT Revista Turismo & Desenvolvimento 1645-9261 Methods of assessing carrying capacity in hiking trails https://proa.ua.pt/index.php/rtd/article/view/36487 <p>The sustainability of the tourism system has become a growing concern, especially in recent decades. The impact of tourist activity on ecosystems, the overuse of some tourist infrastructure and facilities, and in many cases the lack of monitoring of these flows and their impacts, have highlighted the need for better planning and management of resources. Defining the carrying capacity of trails is an essential tool for the sustainable management of tourist flows, particularly in sensitive areas and ecosystems. The aim of this study is therefore to identify and evaluate the main methods used to assess the carrying capacity of hiking trails, to identify the correction factors used and the main areas of application of the proposed methods. The search carried out in four scientific repositories and the application of the PRISMA methodology allowed the identification of 39 scientific articles to be included in the review process. The majority of the studies identified use the Cifuentes (1992) methodology, which assesses the carrying capacity of hiking trails located in classified and/or protected areas, mainly on the American continent, with a focus on those published in the last four years.</p> Luiz Alves Ana Luque ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-06 2025-05-06 48 1 36 10.34624/rtd.v48i1.36487 Tourism Extractivism in Tourist Corridors in the Triple Border (Misiones Province, Argentina) https://proa.ua.pt/index.php/rtd/article/view/36691 <p>Large-scale tourism appears as an unavoidable event in the Iguazu area growing permanently. Tourism is an activity that is promoted as being allied with the preservation of natural resources and a provider of employment opportunities which have a significant impact on territorial organization. In this case, the structuring resource of the tourism proposal is the Iguazu Falls. In this paper, we aim to analyze the various paradoxes of promoting "green tourism" in the Iguazu area from a perspective focused on the role of indigenous communities in the area</p> <p>We are particularly interested in the debates about green tourism promoted in regarding areas of traditional indigenous occupation. Methodologically we rely on ethnographic records stemming from fieldwork and workshops with key tourism actors in the region, as well as sources produced for tourism promotion generated in the last three years in the town of Puerto Iguazu (Misiones, Argentina).</p> Noelia Enriz Alfonsina Cantore Mariana Lorenzetti ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-06 2025-05-06 48 37 61 10.34624/rtd.v48i1.36691 De cidade a destino turístico… Uma revisão de literatura sobre o modelo de trabalho em rede https://proa.ua.pt/index.php/rtd/article/view/34945 <p><strong>Resumo</strong></p> <p>O presente artigo evidencia, por via da análise e discussão de literatura realizada, o conjunto de desafios inerentes à adoção de um modelo de gestão de trabalho em rede em destinos turísticos urbanos.</p> <p>Num contexto globalmente competitivo e instável, releva-se a obtenção de economias de escala e as complementaridades resultantes do envolvimento de atores diversos a intervir num determinado território. Neste sentido, privilegia-se sensibilizar os gestores dos destinos, em particular urbanos, e restantes atores a intervir sobre os mesmos para o conjunto de motivações associadas à interação entre si e para os fatores que promovem a consolidação desta última. Realça-se o potencial de inovação suscitado pela aprendizagem que resulta da mobilização de competências externas. Face à escassez de investigação sobre dimensões suscetíveis de diluir as resistências psicossociológicas inerentes à adoção do modelo de trabalho em rede e de o potenciar, a investigação realizada colmata um gap de informação na medida em que faculta o acesso a boas práticas e a exemplos de casos de sucesso, atuando, desta forma, como um instrumento facilitador face à agilização da predisposição gerada entre os potenciais stakeholders.</p> Maria Teresa Leão Filipa Brandão ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-06 2025-05-06 48 62 83 10.34624/rtd.v48i1.34945 Vinho e azeite em simbiose https://proa.ua.pt/index.php/rtd/article/view/34378 <p><em>“Uma vez que as vinhas e os olivais partilham áreas geográficas, a combinação de experiências de enoturismo com olivoturismo pode resultar em sinergias na economia local. Assim, os gestores do turismo do azeite e do vinho podem necessitar de trabalhar em estreita colaboração</em>.” (Hwang &amp; Quadri-Felitti, 2021, p.13).</p> <p>Em linha com a ideia de Hwang &amp; Quadri-Feltti (2021), este estudo pretende compreender de que modo as quintas de enoturismo da região do Douro promovem a simbiose dos Patrimónios Alimentares (PA) vinho e azeite. O Eno-Olivoturismo é um nicho de mercado ou, um Turismo de Interesse Especial (SIT) (Pulido-Fernández et al., 2019, 2020; Parrilla-González et al., 2020) envolvendo experiências criativas de vinho e azeite, revelando consciência de sustentabilidade, promovendo a cultura local, e sendo um catalisador da imagem do destino. No entanto, a revisão da literatura mostrou falta de estudos que abordassem as sinergias entre os produtos endógenos (tais como o azeite e vinho), com o turismo.</p> <p>No sentido de acrescentar algo à ciência, foi escolhida uma abordagem integrativa, seguindo as premissas de Pyo, (2015) e Kotler et al. (2006). Para Pyo (2015), “Integrar funções de segmentação, mercados e posicionamentos (SMP) turísticos pode ser benéfico para o marketing do destino. A integração destas funções estabelece-se mediante um vínculo entre os atributos do destino (entre as quais os produtos endógenos e os PAs), as necessidades e desejos dos turistas, e reconhecendo a contribuição sistémica de cada função e das suas inter-relações” (Pyo, 2015, p.253-254). Para Kotler et al. (2006), o sucesso desta teoria depende de uma forte estratégia de informação e comunicação, que é justificada por Natter et al., (2008) como geradora de maior eficiência organizacional. Assim, a integração do azeite na experiência de enoturismo, pode contribuir para a competitividade dos destinos, atração de visitantes e diferenciação da oferta.</p> <p>Para dar notoriedade a produtos, serviços, experiências e territórios e ainda permitir a comunicação entre pessoas, a Internet tornou-se numa fonte de informação turística de elevada qualidade, com um número crescente de turistas a consultar a gama de produtos e serviços oferecidos (Cristóbal-Fransi, et al., 2013). A partir de uma ótica de oferta, Chung &amp; Buhalis (2008) acreditam em websites e redes sociais como importantes ferramentas de informação, comunicação e marketing, sendo construtores de reputação e influenciadores de consumo. Zhang &amp; Dran, (2002) e Chen &amp; Macredie (2005) reforçam, dizendo que os websites são a primeira referência que os clientes têm para formar uma opinião da organização e da sua oferta.</p> <p>Visando compreender o grau de maturidade da informação constante nos websites das quintas de enoturismo do Douro, quanto à integração do azeite e vinho nas experiências, propusemos um Modelo de Avaliação de websites inspirado na metodologia eMICA (Extended Model of Internet Commerce Adoption) (Burgess &amp; Cooper, 1998, 2000, 2002; Ting, 2013), tomando oito domínios em conta (em vez dos quatro originais do constructo): organizacional, informacional, promocional, relacional, transacional, interatividade, multimídia e design e médias sociais. Para a obtenção de informação foi adotada uma metodologia qualitativa, analisando o conteúdo dos websites de 290 empresas vitivinícolas onde 146 tinham presença online e 35 eram também produtores de azeite. Assim, o foco esteve nos 35 produtores de azeite e de vinho.</p> <p>Os resultados mostraram a necessidade de dar maior atenção à qualidade da informação comunicada e às estratégias de interação com os visitantes. Quanto às sinergias associadas ao vinho e ao azeite, existe uma lacuna significativa nas áreas da comunicação integrada e do marketing. As limitações deste estudo são o seu confinamento a uma região vinícola específica (Douro) e uma abordagem única do ponto de vista da oferta.</p> <p>Em relação às contribuições para as empresas, recomendamos que os gestores definam estratégias mais interativas para o seu website, pois uma atrativa presença online poderá gerar um impacto positivo na imagem da organização, com os consequentes benefícios no desenvolvimento do negócio (Dedrick, Gurbaxini &amp; Kraemer, 2003; Can &amp; Alatas, 2017). Para tal, sugerimos uma série de orientações na conceção do site corporativo do eno-olivoturismo, que deverá incluir um conjunto de funcionalidades básicas ligadas às oito dimensões propostas. Uma presença eficaz na Internet significará melhores resultados, quer no número de visitas, quer no número de reservas efetuadas.</p> Josefina Olívia Salvado Sandra Bebiana Monteiro ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-06 2025-05-06 48 84 116 10.34624/rtd.v48i0.34378 The Tourism Image of the Island Destinations of Greece https://proa.ua.pt/index.php/rtd/article/view/34552 <p>The images that people form regarding the various tourism destinations, when estimated, evaluated and combined with other factors, result in a travel decision. It is argued that the images that people form are a way of organizing the various stimuli they receive daily. The purpose of this article is to investigate all the factors that affect resilience in the 60 main island tourism destinations of Greece and shape their tourism image. Given the factors that shape the image and its separation into Basic and Specific, a process of quantitative assessment of the image of island destinations based on objective measurements was developed. The methodological framework was based on the combination of the characteristics of each island destination with statistical methods and numerical data. The resulting quantitative estimates lead to value crises and further allow the formation of an appropriate tourism policy framework for the island destinations of Greece that enrich their tourism product and diversify their tourism image.</p> Anna Maria Pachou Maria Lagou Anthi Gousiou ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-06 2025-05-06 48 117 147 10.34624/rtd.v48i0.34552 Research on factors affecting brand awareness of natural heritage tourism destinations and tourists' intention to choose Trang An scenic landscape complex https://proa.ua.pt/index.php/rtd/article/view/37939 <p>This study explores the factors influencing brand recognition and the intention to choose the destination of the Trang An Scenic Landscape Complex, a UNESCO World Heritage site in Vietnam. Using a structured survey method, data were collected from 385 domestic tourists visiting Trang An. The study employs a combination of exploratory factor analysis and multiple regression analysis to identify the key determinants. The findings indicate that brand recognition significantly impacts tourists' intention to choose Trang An as their destination. The main factors contributing to brand recognition include historical value, natural beauty, communications, and visitor experience. Visitor experience emerges as the most influential factor, highlighting the importance of ensuring quality experiences from transportation services, accommodation, dining, and tour guides at the destination. Effective communication efforts, particularly those leveraging social media and digital platforms, enhance brand recognition by reaching a broader audience and providing more engaging content. Natural beauty also plays a crucial role, indicating that scenic landscapes are a major attraction for tourists. Practical implications suggest that enhancing the destination's communication capabilities and the appeal of Trang An through targeted marketing campaigns, preserving its historical and natural attributes, and improving the quality of tourist experiences can promote heritage destination brand recognition and attract more tourists.</p> Hien Ngoc Hoang Tuan Le Anh Nguyen Nguyen Hanh ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-06 2025-05-06 48 148 171 10.34624/rtd.v48i0.37939 Índice de sustentabilidade do turismo regional https://proa.ua.pt/index.php/rtd/article/view/35770 <p>Este estudo apresenta a aplicação do Índice Sintético de Sustentabilidade do Turismo (IS-SIS) no Norte de Portugal, com enfoque nas regiões do Cávado e do Ave. O seu objetivo é avaliar o estado de sustentabilidade destes destinos num contexto de aumento significativo da atividade turística desde 2013. Recorrendo a um robusto inquérito por amostragem à população, com mais de 1200 respostas, e a entrevistas a especialistas, a investigação valida o IS-SIS, uma ferramenta reconhecida a nível nacional e internacional. Ao envolver a sociedade local e especialistas, o estudo promove o diálogo entre as partes interessadas, oferecendo uma nova perspetiva muitas vezes ausente ou negligenciada nas metodologias convencionais. Através desta abordagem, o estudo avalia os níveis de sustentabilidade das regiões analisadas, identificando as dimensões sociais, económicas, políticas e ambientais críticas que necessitam de ser revistas. Ao examinar os indicadores individuais e colectivos, o estudo identifica áreas de melhoria e oferece perspectivas para as administrações regionais. Esta metodologia inclusiva não só avalia o estado atual da sustentabilidade, como também facilita a tomada de decisões informadas para o desenvolvimento futuro destes destinos turísticos. Em última análise, a investigação contribui para o avanço da compreensão da sustentabilidade do turismo e da importância do envolvimento da comunidade através de abordagens participativas para alcançar um turismo responsável.</p> Danielle Pimentel-de-Oliveira ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-06 2025-05-06 48 172 202 Navigating the Online Travel Landscape https://proa.ua.pt/index.php/rtd/article/view/36637 <p>The purpose this study is to identify factors influencing tourists’ choice of online travel agencies (OTAs) in Delhi and NCR, India, within the era of digital technologies. This study employed a non-probabilistic research approach with purposive sampling to analyse data from 552 primary respondents who had used OTA platforms in the past twelve months. SPSS was used to conduct exploratory factor analysis, enabling the identification of underlying patterns in the data. This study illuminates the crucial factors that motivate travellers to utilise OTA platforms for their needs. This study investigated six key factors influencing the use of online travel platforms: ease of use and information accessibility, motivation for obtaining detailed travel information, personalisation and customisation options, reviews and social proof from fellow travellers, availability of discount deals, and the desire for the best tour packages. The study's insights contribute with valuable knowledge to the existing literature on the unified theory of acceptance and use of technology and social influence theory. This study also offers practical guidance to OTA managers with actionable strategies to refine their services in alignment with user expectations. Furthermore, the findings of this study emphasise the role of social factors in technology adoption and provide valuable insights that can guide future research in the field of consumer behaviour.</p> Animesh Kumar Sharma Rahul Sharma ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-06 2025-05-06 48 203 228 10.34624/rtd.v48i0.36637 Regional economic diversification through tourism development https://proa.ua.pt/index.php/rtd/article/view/37711 <p>This study examines the potential of tourism development as a strategy for economic diversification in Kazakhstan’s regions, which have traditionally been heavily reliant on single industries like mineral extraction. The objective is to assess how domestic and international tourism contribute to economic growth in different regional economies. Using correlation analysis and an econometric approach, the study analyzes three different groups of regions, based on their level of economic growth: high, moderate and low over the period from 2003 to 2019. The findings indicate that while tourism’s impact on economic growth varies, domestic tourism in regions with moderate economic growth shows a positive contribution beyond traditional economic indicators. This suggests that tourism can play a significant role in diversifying regional economies, particularly in areas with existing moderate growth. We then develop a strategy for diversifying the region’s economy through the development of the tourism industry.</p> Dinara Salauatova Aizhan Tleuberdinova, Dr Stephen Pratt ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-06 2025-05-06 48 229 258 10.34624/rtd.v48i1.37711 Destinos Turísticos Inteligentes na América Latina https://proa.ua.pt/index.php/rtd/article/view/36550 <p><span style="font-weight: 400;">A globalização e a urbanização estão intrinsecamente ligadas, moldando o cenário ao redor do mundo, de cidades à destinos inteligentes.</span> <span style="font-weight: 400;">O</span><span style="font-weight: 400;"> objetivo deste artigo é </span><span style="font-weight: 400;">analisar a abordagem de inteligência e turismo que está sendo aplicada em países da América Latina.</span><span style="font-weight: 400;"> A metodologia utilizada envolve uma revisão sistemática e integrativa da literatura científica referente à abordagem de turismo e inteligência em várias cidades e regiões de diferentes países da América Latina (n=40). Os principais resultados deste estudo indicam que a maioria dos estudos está voltado a tecnologia e que a base conceitual de cidade inteligente é a que prevalece.&nbsp; Já os estudos com a base teórica de destino turístico inteligente utilizam o modelo da </span><span style="font-weight: 400;">Sociedade Estatal de Comércio para a Gestão da Inovação e das Tecnologias Turísticas da Espanha</span><span style="font-weight: 400;">. O estudo contribui para o avanço no estudo sobre a difusão de políticas de turismo na América Latina. Observa-se a influência do contexto da Covid-19 no aumento das pesquisas vinculando turismo à inteligência; a prevalência do planejamento urbano frente ao turístico; e a adaptação do modelo de DTI para atender as especificidades dos países da América Latina.</span></p> Luciana dos Santos Jennifer Soares Thays Domareski Ruiz ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-07 2025-05-07 48 259 290 10.34624/rtd.v48i1.36550 31 anos de valor percebido no turismo e áreas correlatas https://proa.ua.pt/index.php/rtd/article/view/34783 <p>Apesar da importância do valor percebido para o turismo, até o nosso melhor conhecimento, não há artigos bibliométricos ou revisionais que buscaram compreender as raízes teóricas-temáticas do valor percebido e as trilhas atuais do constructo em relação às suas fronteiras. Neste sentido, visando atuar neste gap, realizamos um estudo bibliométrico com análises de cocitação e de acoplamento bibliográfico. O objetivo, portanto, foi analisar as bases conceituais que sustentam as pesquisas em valor percebido e as fronteiras do conhecimento atual sobre o tema. Seguimos como protocolo metodológico o SPAR-4-SLR, referência em estudos revisionais e bibliométricos. A coleta de dados foi realizada na Web of Science restringindo a artigos científicos publicados até 2022. Nossa amostra final foi de 257 artigos. Apresentamos resultados descritivos e mapeamentos gráficos. Nossos resultados descritivos incluíram evolução de trabalhos por ano, publicações por autor e publicações por periódico. Nossos mapeamentos gráficos foram divididos em mapa de análise de cocitação e mapa de acoplamento bibliográfico. Entre nossos principais resultados, identificamos 6 clusters de bases-teóricas (cocitação) e 5 clusters de fronteiras-teóricas (acoplamento bibliográfico). A contribuição do artigo reside na organização, síntese e análise do estoque de conhecimento de valor percebido no turismo.</p> Thiago de Luca Sant'ana Ribeiro Anderson Antônio de Lima Marcos Antônio Maia Lavio de Oliveira Benny Kramer Costa ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-07 2025-05-07 48 291 318 Prioritizing Factors Influencing Travelers' Sharing of Travel Experiences on Social Media https://proa.ua.pt/index.php/rtd/article/view/36553 <p>Social media platform is one of the most used platforms for travelers worldwide to share their travel experiences. Recently, Oman has also started gaining attention as a tourism destination when people started sharing their travel experiences through photos, videos, blogs on social media platform.&nbsp;&nbsp;This presents an opportunity to harness the potential of social media for promoting Oman's tourism industry. To leverage this opportunity, it is important to delve into the key factors that motivate and inhibit travelers from sharing their travel experiences on social media platforms. Therefore, this study takes a comprehensive approach to identify and prioritize the key motivating and inhibiting factors using the Analytic Hierarchy Process (AHP) technique. The insights gained from this research can provide valuable insights to tourism stakeholders and policymakers, enabling them to refine their strategies for promoting Oman as an attractive and competitive tourist destination aligning with the goals outlined in the National Tourism Strategy 2040.</p> Preeti Bhaskar Habiba Al-Mughairi ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-07 2025-05-07 48 319 349 Transition to a Sustainable Economy https://proa.ua.pt/index.php/rtd/article/view/36733 <p>The economic sustainability of destinations has become an evolving topic, specifically in the gastronomic tourism sector where new strategies are being called to make the sector more competitive and sustainable through the proposal of models for transitioning to a sustainable economy, supported by eco-friendly production and consumption. Despite the increasing interest in the topic, there is a scarcity of synthesis studies mapping research in sustainable gastronomy tourism, particularly regarding conceptualization, construct denominations, and fundamental factors for transitioning to a sustainable economy. The objective of this study is to map the literature on sustainable gastronomic tourism and to identify the factors of gastronomic tourism that may condition the transition to a sustainable economy. This is achieved through a scoping review of the literature, supplemented with a bibliometric study. Gastronomic tourism stands out as a crucial sector for transitioning to more sustainable economies by promoting low impact consumption and production and contributing to the implementation of the Sustainable Development Goals. The analysis undertaken allowed to conclude that the topic is increasingly capturing the interest of academia, although the current state of the literature is characterized by a reduced heterogeneity in research methods and that studies are predominantly focused on food production, accommodation and food and wine tourism, with a lack of studies involving other typologies of tourism. Avenues for future research are identified as well as the limitations of the current study.</p> Marianys Girao Fernandez Nuno Tiago Baptista Mário Antão ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-07 2025-05-07 48 350 390 What Motivates Tourists to Take Wildlife Selfies? https://proa.ua.pt/index.php/rtd/article/view/35141 <p>The main objective of this research is to study the motivation behind clicking selfies with animals at wildlife tourist attractions (WTAs) in India. This study adopted a qualitative approach, and in-depth, face-to-face, one-on-one interviews were conducted with 16 respondents. The findings of the present study indicate the diverse range of motivational and influencing factors (e.g., ethical and animal welfare concerns, conservation advocacy, cultural and heritage connections, thrill and novelty, affordability, adventure and excitement, safety and ethical standards, personal growth and exploration, creation of travel memories, societal trends and peer influence, capture memories and souvenirs, environmental and conservation concerns, educational motivations, aesthetic value, escape from everyday life) that shape tourists' decisions to take selfies with animals. The findings of this research illustrate several motivational factors for taking selfies of animals at wildlife tourist attractions (WTA) in India, which can be used in creating public awareness about the negative impacts of selfies on wildlife. This research also offers new insights into the ongoing discussion on ethical wildlife tourism and the conservation of natural ecosystems in this age of social media.</p> Md. Tariqul Islam Uma Pandey Saloni Bansal Rupam Konar Konar ##submission.copyrightStatement## 2025-05-15 2025-05-15 48 391 415 From Food to Memories https://proa.ua.pt/index.php/rtd/article/view/36295 <p>Despite the extensive body of research on the experience economy within the food industry, there remains a noticeable gap in understanding the customer experience, especially in the context of theme restaurants. The theme restaurant industry attracts customers as it offers a truly exceptional dining theme-related experience. Integrating experience economy realms into theme restaurants enhances the overall customer experience, creating a lasting impression in their memory and increasing the likelihood of repeat patronage. However, there is scarcity of studies on the role of the experience economy in theme restaurants, which might give profound implications to business owners and tourism boards. Thus, this study aims to assess essential realms theme restaurants should incorporate. This narrative review provides an extensive understanding by analysing 26 articles from academic search engines. The elements discovered were divided into five distinct categories: (1) education, (2) entertainment, (3) escapism, (4) aesthetics, and (5) sweet spot.&nbsp; Incorporating these domains into a theme restaurant is crucial as it offers delectable food and memorable dining experience for customers. This understanding and utilization of experience economy concepts may serve as a strategic guide for owners seeking to create extraordinary theme restaurants that align seamlessly with the demands and desires of discerning consumers.</p> Nor Amalin Sahiira Mohd Fikeri Farah Adibah Che Ishak Hazrina Ghazali Siti Fatimah Mohamad ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-15 2025-05-15 48 416 439 What will I share? An evaluation of electronic word-of-mouth on service quality and the tourist experience https://proa.ua.pt/index.php/rtd/article/view/35137 <p>A competitividade e a sustentabilidade de um destino dependem principalmente de sua capacidade de proporcionar experiências enriquecedoras aos visitantes e, ao mesmo tempo, garantir a excelência na prestação de serviços (Zibarzani et al., 2022). Esta pesquisa buscou realizar um estudo de caso na cidade de Bento Gonçalves, localizada no Rio Grande do Sul, tendo como objeto de estudo o passeio do Trem do Vinho, utilizando o conteúdo gerado pelos usuários por meio do site Tripadvisor para analisar a experiência dos turistas e suas percepções sobre a qualidade dos serviços durante o passeio de trem. Para isso, utilizamos uma revisão teórica sobre experiência, qualidade de serviço, satisfação do cliente, conteúdo gerado pelo usuário e avaliação de serviços turísticos. A abordagem metodológica incluiu a caracterização da pesquisa, a coleta de dados e os procedimentos de análise adotados. Os resultados mostraram a complexidade da análise da qualidade no turismo, que envolve várias facetas, incluindo a atração principal, os serviços secundários e as partes envolvidas.</p> Luiz Carlos da Silva Flores Thamires Foletto Fiuza Leticia Carvalho Vivian ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-15 2025-05-15 48 440 477 Crisis Leadership in Tourism and Hospitality https://proa.ua.pt/index.php/rtd/article/view/37117 <p>The volatile nature of the 21st century has underscored the urgent and critical need for immediate and effective crisis leadership in the tourism sector. Given tourism's susceptibility to crises, from terrorism, and natural disasters to geopolitical conflicts, this topic is paramount for ensuring resilience, growth, and sustainability.</p> <p>The primary objectives of this study are to identify prevailing themes, authors, trends, and gaps in the current body of knowledge. It aims to significantly contribute to a better understanding of crisis leadership and crisis management differences and to offer valuable insights into future research in this field.</p> <p>A research question was formulated, “What are the prevailing themes, challenges, and future directions in tourism crisis leadership?”. The study delves into a science mapping analysis utilising the PRISMA protocol to systematically review and map the existing literature on tourism crisis leadership. A bibliometric analysis employing R Studio and Bibliometrix software facilitates a rigorous assessment of publication trends, networks, clusters and evolution, ensuring a reliable research process.</p> <p>Findings reveal a scarce literature landscape and a notable gap in the body of knowledge of tourism crisis leadership despite the significant attention given to crisis management. This study underscores the need for crisis leadership in the complementarity of crisis management and highlights the increasing severity, frequency, and global effects of crises. It also strongly advocates future research focusing on several players and exploring differences in crisis leadership efficacy. Despite limitations, the study offers valuable insights for academia and the sector, inspiring further exploration and discovery.</p> Maria José Silva Carlos Costa ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-15 2025-05-15 48 478 524 10.34624/rtd.v48i0.37117 The mobile app frontier in the hotel sector https://proa.ua.pt/index.php/rtd/article/view/36658 <p>This study aims to investigate the benefits, challenges, opportunities, and risks of mobile app technology in the hotel sector. Data was collected from 12 managers of 5-star hotels operating in Turkey through interview. The collected data was analysed to explore the benefits, challenges, opportunities, and potential risks associated with mobile app technology. In this study, a kappa analysis was performed by two experts in the field who coded the interview data. The resulting value was 0.77, indicating a high level of agreement among the findings. The study revealed various opportunities such as personalized customer experiences, improved efficiency, and enhanced communication through mobile apps in hotels. However, it also identified challenges like technical issues, concerns about data security, obstacles to adoption, and staff adaptation. Furthermore, potential risks such as reduced traditional interactions and technological glitches underscore the need for careful consideration. This research delves into the complex landscape of mobile application technology within the hotel sector, uncovering its potential for transformation, navigating challenges, and highlighting key opportunities while addressing associated risks meticulously.</p> Yunus Topsakal ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-15 2025-05-15 48 525 554 Going beyond the multidimensional customer engagement - Does communicating CSR influence hotel cruises performance? https://proa.ua.pt/index.php/rtd/article/view/34765 <p>A responsabilidade social corporativa (RSE) é um recurso comunicativo valioso. Embora estudos anteriores tenham destacado os atributos da RSC na indústria hoteleira, poucos estudos examinaram o efeito combinado do envolvimento multidimensional dos passageiros de cruzeiros para aumentar o desempenho do cruzeiro. Portanto, o presente estudo examina o efeito do iniciado e comunicado (CSR) no envolvimento cognitivo, afetivo e conativo dos clientes de cruzeiros. Os dados foram coletados de 337 questionários confiáveis ​​que foram analisados ​​usando a modelagem de equações estruturais de mínimos quadrados parciais PLS-SEM4.0 para obter insights sobre as diversas relações e efeitos. Os resultados sugerem que as práticas de RSE têm um impacto significativo no envolvimento cognitivo e afetivo do consumidor e, em última análise, na sua disposição para um maior envolvimento conativo nas operações de cruzeiro. Além disso, os resultados revelam que a comunicação digital provavelmente mediará o impacto das práticas unidimensionais de RSC no envolvimento multidimensional do consumidor. No entanto, o estudo baseado em evidências apoia o potencial de uma maior partilha, um perfil de elevado crescimento e um maior envolvimento de compras cruzadas com empresas de cruzeiros.</p> Khaldoun Naser Kanaan ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-07 2025-05-07 48 555 577 10.34624/rtd.v48i1.34765 Changes in Seasonal Patterns and Resilience of Domestic Tourist's Demand During the Pandemic https://proa.ua.pt/index.php/rtd/article/view/31286 <p>This study aims to illustrate the changes in seasonal patterns and models the resilience of domestic tourists through the quantitative method. This study produced several findings. First, the pandemic impacted the number of trips as well as the travel patterns of domestic tourists. The seasonality index has succeeded in identifying a reduction in the peak season numbers during the pandemic period. A higher Gini coefficient during the pandemic showed an uneven distribution of the number of the monthly trip. Second, the response of domestic tourists to social movement restrictions was instant, and it took 18 months to recover.</p> Addin Maulana ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-15 2025-05-15 48 578 598 Tourism, FDI, Renewable Energy, And Growth https://proa.ua.pt/index.php/rtd/article/view/34822 <p>The aim of this study is to investigate how each variable affects the economic growth of ASEAN countries between 2000 and 2020. The impacts of variables on economic growth were analyzed using a panel ARDL approach. The foundation of this model rests on three estimators, specifically Mean Group (MG), Pooled MG (PMG) and Dynamic Fixed Effect (DFE). Studies prove that DEF estimator is superior in consistency and effectiveness. The statistical significance of the negative adjustment coefficient (error correction parameter) confirms the existence of a long-term relationship. While the short-term effect of tourism development on economic growth is negative, the long-term effect is not significant. FDI has a significant positive impact on Economic Growth in the short and long term, despite differing opinions. It lacks significance in both short and long terms. CRE does not significantly impact Economic Growth.</p> Ha Van Trung Du Quoc Dao Le Thi Anh Nguyet ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-15 2025-05-15 48 599 623 10.34624/rtd.v48i0.34822 Tourism e-Storytelling in creative territories: proposal of a model for a digital multiplatform of e-Storytelling in creative territories https://proa.ua.pt/index.php/rtd/article/view/36394 <p>The research purpose of this paper is to develop a proposal for a model for a digital multiplatform of e-Storytelling in creative territories. For that a literature review was undertaken, to elucidate the current state of the art concerning the main concepts: creative tourism development models, creative territories, and e-Storytelling. Following a list of creative manifestations, creative territories and localized creative networks in continental Portugal were compiled and a comprehensive examination of creative territories' attributes was conducted, enhancing the understanding of the multifaceted dimensions that shape these dynamic spaces. This information provides a solid and inspiring foundation for the design of an innovative multiplatform e-Storytelling model for creative territories. The model promotes community engagement, facilitating user interaction for a dynamic narrative network in creative territories. It ensures cultural preservation through meticulous curation, safeguarding unique historical and cultural essence. The research's implications extend to tourism management, marketing, and digital technology, offering valuable insights into the dynamic interplay between creativity, tourism, and digital media. The proposed model serves as a practical guide for practitioners and policymakers aiming to enhance tourism storytelling in creative territories.</p> Vasco Santos Rui Miguel Ferreira Carvalho Patrícia Reis João Tomaz Simões ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-15 2025-05-15 48 624 648 Investigating the attitudes of local residents towards tourism live stream in the context of rural poverty alleviation in Jinzhai, China https://proa.ua.pt/index.php/rtd/article/view/36058 <p>With the rapid development of online streaming technologies, Tourism Live Stream has emerged as a crucial tool for promoting tourist destinations and facilitating sale of tourism products, gradually becoming a new trend in the tourism industry. Particularly for rural areas reliant on the tourism sector for poverty alleviation, Tourism Live Stream breaks through spatial constraints and fosters local sustainable development. This study aims to investigate how the tourism perceptions influences rural residents’ attitudes toward Tourism Live Stream. Researcher developed a structural model consisting of 26 items to characterize the tourism perceptions of rural residents in Jinzhai County, China. The study findings indicate that the economy and social culture benefit/cost perceptions of rural residents significantly influence their attitudes toward Tourism Live Stream, whereas the environment benefit/cost perception is not statistically significant. Notably, economy benefit perception emerges as the most critical factor affecting residents' support for the development of Tourism Live Stream.</p> Shuai Lu Ahmad Bin Shuib ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-15 2025-05-15 48 649 679 10.34624/rtd.v48i0.36058 Sweetening tourist experiences https://proa.ua.pt/index.php/rtd/article/view/38984 <p>While the relationships between food and tourism are largely analysed, the study of the role of sweets in food tourism is limited. This research presents a study of rural producers of sweets, alfajores and jams in the Campos, Ríos y Lagunas region of the Province of Buenos Aires, Argentina, with the objective to analyze the challenges and opportunities of the elaboration of sweets as an agricultural activity, and the contribution it makes to local communities through the process of awarding tourism value to local products. Based on interviews with twelve local producers, results show the difficulties for the protection and promotion of the local product, and discuss the role of the producers in sweet-based food tourism. This research addresses a gap in food tourism based on the role of sweets in the planning and development of rural tourism. While this activity generates synergies that contribute to regional economic development, future collaboration and cooperation among public and private stakeholders will increase the relevance of sweet products in tourism.</p> Gabriela Magri-Harsich Carlos Fernandes Francesc Fusté-Forné Dolors Vidal-Casellas ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-15 2025-05-15 48 680 708 Design Thinking como alternativa para o desenvolvimento de soluções para o turismo https://proa.ua.pt/index.php/rtd/article/view/35079 <p><span style="font-weight: 400;">A inovação é um elemento-chave da estratégia organizacional, especialmente a partir do desenvolvimento industrial e do consequente aumento da concorrência. A organização que compreende a inovação como um fator crítico de sucesso deve buscar permanentemente métodos e ferramentas de gestão que permitam guiar o processo inovador. Uma dessas ferramentas que se tem mostrado eficaz na busca de processos inovadores é o design thinking. A gestão no setor de turismo envolve planejar, coordenar e supervisionar diversas operações e serviços para atender às necessidades dos viajantes e garantir experiências de viagem positivas. O objetivo desta pesquisa foi analisar o conceito e a aplicação do design thinking no turismo. A metodologia utilizada foi exploratória de abordagem qualitativa, com pesquisa bibliográfica e análise sistemática da literatura. O design thinking se configura em uma ferramenta recente, principalmente na área do turismo e que pode ser aplicada de várias maneiras e em diversos setores, ao colocar o usuário no centro do processo, o design thinking pode ajudar a criar experiências turísticas mais significativas, inovadoras e sustentáveis possibilitando agregar valor às propostas a serem implantadas, pois são pensadas e estruturadas de forma participativa.</span></p> Elaine Cristina da Luz Thays Cristina Domareski-Ruiz Ana Leocadia de Souza Brum ##submission.copyrightStatement## https://creativecommons.org/licenses/by/4.0/ 2025-05-15 2025-05-15 48 709 740 10.34624/rtd.v48i0.35079