Revista Turismo & Desenvolvimento

Mapping internationalisation research in tourism and hospitality

2025-10-16T10:34:54+01:00

Internationalisation in tourism and hospitality has been featured as a research field covering various topics and problems. However, no bibliometric study has reviewed the relevant literature in this research area so far. Therefore, this article provides a bibliometric perspective on the research on internationalisation in tourism published between 1980 and 2024. This study aims to explore the evolution, structure, and boundaries of research on internationalisation in the field of tourism, as indexed in the Web of Science (WoS). A total of 206 documents — including journal articles, conference proceedings, books, and book chapters — related to internationalisation in tourism were analysed through the R studio Bibliometric package program. This research conducted performance analyses (number of articles per year, most influential author, most influential journals and most influential countries) and science mapping (word cloud, co-author, citation, country, institution and thematic analyses). It has revealed that the number of research conducted each year experienced ups and downs. Various authors, organisations, journals and countries have made significant contributions to the research on internationalisation in tourism and hospitality during the examined period. Science mapping analysis has provided a significant understanding of the structural, dynamic and conceptual structure in terms of internationalisation. This study also makes important contributions to tourism research in terms of the main themes of internationalisation and new trends.

WTHC

2025-10-16T10:34:56+01:00

Wine tourism is growing worldwide, assuming a significant share of overall tourism and hospitality; therefore, scholars are attracted to understanding what drives wine tourists’ behaviours. This study aims to analyse and cluster wine tourism research and propose directions for future research. A systematic literature review followed by a text-mining approach explored conceptual developments in wine tourism and hospitality. A full-text analysis of 230 articles was conducted to (1) present the WTHC wine tourism and hospitality clustering of core topics that emerged from the literature and (2) suggest directions for future research. The literature on wine tourism and hospitality employs more quantitative than qualitative approaches, utilising structural equations or regression analysis to explore the data. Seven topic clusters were found representing the core research topics on wine tourism and hospitality. Academics tend to employ well-known theories from psychology, sociology, and the economy. Future research topics include the development of new theories, constructs, contexts, and methodologies applied to wine tourism.

Medindo a fidelidade dos clientes de hotéis

2025-10-16T10:34:57+01:00

In the explored topic of measuring hotel guest loyalty, factors influencing the formation of guest loyalty in conditions of intense competition for consumers are considered. The primary focus of this work is directed towards the impact of the internet and social media in terms of reviews and feedback on customers' decisions regarding service acquisition, where positive reviews can attract new guests while negative ones can affect the image and reputation of the hotel. It has been demonstrated that retaining existing customers is cheaper than acquiring new ones, and loyal customers typically make repeat bookings, utilise additional services, and may also attract new guests. The study confirms the importance of service personalisation and brand alignment with consumer values rather than solely providing high-quality services. Technological solutions, such as loyalty programs through mobile applications and online booking, can serve as tools for customer relationship management and the creation of personalised services. The conducted research highlights the importance of multidimensionality of customer loyalty, focusing on the interaction of behavioural, cognitive and emotional factors. It also adds an innovative element by using modern technologies, such as big data analysis and Customer Relationship Management (CRM) systems, to personalise services and manage customer relationships. In addition, it is important that the article considers the influence of social media and online reviews on loyalty, which helps to offer new approaches to the evaluation of loyalty programs. The cultural and social aspects of the perception of loyalty programs are an important difference from others in this field. This makes the work relevant and valuable for hotel industry practitioners. The research convincingly supports the thesis that active efforts toward fostering loyalty are key factors for the sustainable development of the hotel business.

Tourism and economic growth

2025-10-16T10:34:59+01:00

As the tourism sector accounted for 15.8% of Portugal's economic output in 2022, it is crucial to examine this sector from various angles in Portugal. Using Granger causality, we confirmed a bidirectional relationship between tourism revenue and Gross domestic product per capita, as well as between the number of nights spent by tourists residing in Portugal in Portuguese collective accommodation establishments and Gross domestic product per capita from 1996 to 2022. Several unidirectional relationships were also found, namely between the average number of stays of tourists residing in Portugal and foreigners in the Portuguese Gross domestic product per capita, and the number of overnight stays of the tourists living in Portuguese territory and abroad in collective accommodation units (tourists who stay in establishments broadly classified as hotels) in Portugal, the average number of stays of these tourists, and Portuguese tourism revenues. Using data obtained from INE (Statistics Portugal) and Granger Causality, a notable fact that we observed is that, despite Portugal's GDP having increased in recent years, the average number of stays in Portugal, both for residents and non-residents, has not increased. More people spend nights in Portuguese shared accommodation units, but the average stay is not growing, which could benefit the country. Policy makers and various tourism agents must face this reality and find ways to encourage tourists to stay longer. As far as we know, this is the first time these variables have been used empirically with this methodology, which allows statistical relationships to be analysed from all possible angles.

Green innovation in the hospitality industry

2025-10-16T10:34:52+01:00

This paper investigates if and how employee perceptions of the elements of green organisational culture help to create green innovation in the delivery processes and in shaping a green image of the hotel industry. It explores and tests the moderating role of organisational identity in the relationship between subjective norms and components of green innovation. A sample of 315 employees in luxury hotels/resorts participated in this study. The AMOS software platform was used to evaluate the measurement scales of the constructs, the measurement model, and the structural model within structural equation modelling. The results support six out of eight hypotheses within structural equation modeling. Especially, the effects of subjective norms on green innovation in the process and green image innovation become stronger with a positive moderating effect of organisational identity. Based on the research findings, the paper gives recommendations to help organisations promote the role of green organisational culture by encouraging employees to improve green innovation behaviour.

Determinants of tourist intentions to use mobile applications for accommodation booking

2025-10-16T10:34:51+01:00

The present study examines the factors influencing tourists' intentions to book accommodation in Ho Chi Minh City, using mobile applications. It addresses various purchasing behaviours on platforms such as Airbnb, Agoda, and Booking.com. The findings offer strategic insights for policymakers and industry stakeholders aiming to enhance app adoption among hoteliers. Grounded in the Technology Acceptance Model (TAM) framework, this study expands the model by incorporating social influence, pricing strategies, payment systems, and security perceptions to reflect the complexities of mobile booking behaviours. Data were collected through face-to-face questionnaires distributed to 332 domestic tourists between January and March 2024 and analysed using SPSS version 26. The study identifies key factors affecting usage intentions, with social influence emerging as the strongest predictor (β = 0.313), followed by perceived ease of use (β = 0.250) and perceived usefulness (β = 0.203). The regression model explains approximately 55.2% of the variance in usage intention, highlighting the critical role of these determinants in mobile app adoption. This research contextualises TAM within a culturally specific setting, sizing the interplay of trust in digital platforms and social norms. The findings enhance the understanding of mobile app adoption behaviour in Ho Chi Minh City and similar environments.
Keywords | mobile accommodation booking, Technology Acceptance Model (TAM), social influence, pricing strategies, payment systems, security perceptions

Green food buying intention using the constructs of the Norm Activation Model as moderators among tourists in Ghana

2025-10-16T10:34:49+01:00

This study investigates purchasing intentions within the framework of the theory of planned behaviour (TPB), extending its scope by incorporating additional dimensions: personal norms, awareness of consequences, and ascribed responsibility in the context of green foods. Data was collected from 456 tourists in Ghana through face-to-face interactions, using a cross-sectional and quantitative approach. Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to assess the measurement model, test the hypotheses, and evaluate predictive relevance. The research reveals that attitudes toward green food (ATT), subjective norms of green food (SNN), number of children in a family (NCF), health benefits (HBF), and environmental issues (ENI) directly influence purchase intentions. Furthermore, personal norms (PN), awareness of consequences (AC), and ascribed responsibility (AR) positively moderate the relationships between attitudes toward green food, subjective norms of green food, and perceived behavioural control regarding purchasing intentions. This study provides valuable insights into the factors shaping tourist purchasing intentions. Consequently, marketing practitioners can tailor their strategies to align with the buying preferences of tourists in Ghana, specifically targeting green food products. This paper contributes to an underexplored area of research: understanding tourist purchasing intentions in Ghana. Prior studies on purchasing intentions have not extensively incorporated the extended TPB dimensions—number of children in a family, health benefits, and environmental issues—to comprehend this phenomenon.

The relationship among destination quality, place attachment, and happiness

2025-10-16T10:34:37+01:00

Destination quality and place attachment are pivotal factors in enhancing tourist happiness and fostering sustainable tourism development. High-quality destinations not only encourage visitors to affirm their positive experiences but also cultivate a unique sense of place attachment. These emotional connections attract tourists while enriching their journeys with meaningful spiritual experiences. This dynamic not only enhances tourist happiness but also plays a crucial role in driving sustainable development in the tourism industry. The primary purpose of this study is to examine relationships among long-term Chinese tourists’ perceptions of destination quality, place attachment, and happiness in Thailand. Understanding the intricate interplay among these factors provides deeper insights into tourism development and informs improved destination management strategies. The ultimate goal is to enhance the attractiveness and competitiveness of tourist destinations by improving destination quality. This study employed a questionnaire survey method, collecting data from 372 long-term Chinese tourists in Thailand. The results indicate that destination quality directly enhances happiness and fosters place attachment. Moreover, place attachment fully mediates the relationship between destination quality and happiness. These findings underscore the importance of prioritising destination quality and nurturing place attachment as key considerations for tourism development. Result findings also provide valuable references for advancing tourism development, offering theoretical and practical insights for future research and strategic growth in tourist destinations.

Understanding the influence of perceived value on Millennial tourists' revisit intentions in Indian homestays

2025-10-16T10:34:48+01:00

Perceived value is considered a crucial aspect in understanding customers' tangible actions. Existing literature has examined how different dimensions of perceived value influence a person's behavioural intention, but their impact on revisit intention has largely been overlooked. This study investigates functional, social, and emotional values influence on millennial tourists' satisfaction and revisit intention during homestay experiences in India. Analysis of survey responses from 329 millennial tourists reveals that functional and emotional value significantly affect satisfaction, whereas social value does not. Satisfaction, in turn, significantly influences revisit intention. Furthermore, gender analysis indicates that females perceive homestay experiences more positively than males. These findings have important implications for enhancing millennial tourist revisit rates, emphasising the need for tailored strategies in this context.

Adoption of social policy for marine waste management to improve environmental degradation for sustainable beach tourism

2025-10-16T10:34:34+01:00

This research aims to study the social policies of marine waste management implemented to mitigate environmental degradation and promote sustainable beach tourism, focusing specifically on the initiatives of local government administrators. Existing research has predominantly focused on green and eco-tourism, often overlooking the critical role of marine waste management. Thus, the objectives of this research are: 1) to examine the adoption of social policies initiated by local government administrators in managing marine waste and their impact on mitigating environmental degradation for sustainable beach tourism; and 2) to determine the extent of the effectiveness of the guidelines for activities on how to reduce marine waste in order to alleviate environmental degradation. The study area covers Koh Chang Island, which is a popular beach and coastal tourist attraction. The methodology employed a qualitative approach to collect the data, which involved eight participants undergoing three sets of semi-structured interviews. The content analysis of the findings indicates that the social policy framework implemented by administrative efforts in marine waste management can bolster policy coherence and implement activities to enhance the environmental conditions that are crucial for preserving beach tourism destinations. In the discussion and the conclusions sections, the importance of increased awareness, promotion of the eco-friendly behaviours of stakeholders, implementation of practical measures, and enforcement of regulations are presented. Additionally, the involvement of government administrators is deemed indispensable. Lastly, this study acknowledges its limitations and offers recommendations for future research.

Digital communication of museums in Porto and Northern Portugal

2025-10-16T10:34:46+01:00

Recent years have seen an increase in the number of assistive technologies that museums use to engage visitors. Information and Communication Technologies (ITC) offer new opportunities in the museum environment, whether indoors or outdoors, adopting interactive cultural experiences, with the aim of being accessible to all visitors. In this sense, the main aim of this research was to identify and analyze the digital tools and communication techniques used by museums, both on the web and on site, which promote Digital Communication. In the first phase, to analyze the museums' websites, a matrix of variables was created to define Digital Communication, based on the digital tools and communication techniques identified in the literature review. The analysis resulted in a matrix that defines Digital Communication in three dimensions: Visibility, Usability and Interactivity. For each of these dimensions, variables were identified that could be observed and tested, so that they could be considered active on museum websites. In a second phase, an online questionnaire was applied to all the museums in the sample in order to gather additional information. The results obtained from the analysis of the websites are lower than expected, as none of the websites identified all the variables mentioned. Analysis of the questionnaires shows that there is a greater concern for the diversity of visitors, due to the combination of multi-format communication techniques with digital tools.

Analysing the influence of Generation Z on destination loyalty

2025-10-16T10:34:44+01:00

This study aims to examine the influence of Generation Z on tourist destination loyalty with tourist satisfaction as a mediator variable. The two exogenous variables added are Digital experience and Environmental awareness, both of which are considered to have a significant influence on the behaviour of Generation Z travellers. Using the path analysis method, this study examines how these two variables, along with tourist satisfaction, influence destination loyalty. Data was collected through an online survey completed by respondents from Generation Z, who had travelled in the past 12 months. A total of 387 responses were analysed to evaluate the conceptual model using Structural Equation Modeling (SEM) techniques. Results show that Digital experience has a positive effect on tourist satisfaction, confirming that engaging and easy digital interactions play an important role in Generation Z's travel experience. The correlation between environmental awareness and contentment is substantial, suggesting that environmental awareness is a key determinant of satisfaction for Generation Z. Empirical evidence has demonstrated that tourist satisfaction plays a significant role in mediating the relationship between the two external factors and the loyalty towards a place. This suggests that while digital experiences and environmental awareness directly influence satisfaction, their effects on destination loyalty are mediated through perceived satisfaction levels. This research provides new insights into the behaviour of Generation Z travellers and suggests that destination marketing strategies should emphasise providing satisfying digital experiences and eco-friendly practices to increase destination loyalty.

Destination attractiveness in Ghana

2025-10-16T10:34:43+01:00

The attractiveness of destinations, particularly beaches, influences tourists’ selection and visits. This study sought to ascertain visitors’ perceptions of beach destination attractiveness and explore whether these perceptions are associated with sociodemographic factors. Data collected from beach visitors (N = 313) through a survey were analysed using descriptive statistics and Chi-square test. The results revealed that while users perceived geophysical features (73.7%) and access, safety, and comfort (66.9%) as attractive, they considered scenery and cleanliness (27.9%) and facilities and services (27.6%) dimensions as not readily attractive. The results also showed that the age, education, marital status, continent of origin and purpose of visit are significantly associated with perceived beach destination attractiveness. Most importantly, overall beach destination attractiveness is significantly correlated with gender, nationality (tourist type), and continent of visitors. The study recommends that regulators and beach management should essentially engage in infrastructure, service, and sanitation improvements at the beaches, and adopt target marketing, to meet diverse visitor needs, uphold the appeal and viability of these coastal destinations, and promote sustainable tourism development in Ghana and West Africa.

Práticas sustentáveis em eventos religiosos

2025-10-16T10:34:41+01:00

As festas religiosas que acontecem no Brasil atraem fiéis de diversos locais e geram impactos sociais, ambientais e econômicos nas regiões e entornos das cidades em que ocorrem. Ainda que existam estudos que discutam os impactos social, ambiental e econômico de eventos religiosos no Brasil, a literatura carece de pesquisas que analisem os impactos ambientais da Festa de Nossa Senhora da Abadia. Assim, este estudo visa analisar a sustentabilidade ambiental da Festa de Nossa Senhora da Abadia em Romaria - MG, identificando seus principais impactos ambientais e propondo medidas para tornar o evento mais sustentável. A pesquisa adota uma abordagem qualitativa, exploratória e descritiva, utilizando métodos de pesquisa de campo e documental, incluindo observação direta e análise de documentos. Os resultados revelam que a festa gera impactos ambientais, especialmente em relação à geração de resíduos e ao consumo de água e energia. A pesquisa sugere a necessidade de uma gestão mais eficiente dos recursos naturais e de uma conscientização por parte dos participantes e organizadores da festa, visando tornar a Festa de Nossa Senhora da Abadia em Romaria - MG, um evento mais sustentável e ambientalmente responsável.

Comparative analysis of the gastronomic tourism offerings in Ecuador and its main South American competitors

2025-10-16T10:34:39+01:00

This study carries out a comparative analysis of the management of gastronomic tourism in South American capitals as tourist destinations. For its development, the guidelines of the World Tourism Organisation (UNWTO) (2020) for the development of gastronomic tourism were used as a reference framework, as a benchmarking tool to evaluate the performance of gastronomic tourism in the reference countries. The study employs an integrative methodology, combining quantitative and qualitative approaches to generate both descriptive information on the territorial characteristics of the study area and quantitative data to project trends and potential territorial consequences of gastronomic tourism in the analysis units. As a fundamental result, it was possible to draw the parameters that characterise each of the destinations analysed. Additionally, strategies for improving the gastronomic tourism offer in Ecuador are presented.