Business tourism and leisure tourism: hospitality as a mediator in crisis management in means of lodging and relations with mining company after the rupture of the ore tailings dam in Mariana-MG

Abstract

Using the theoretical teachings of hospitality and risk management in tourism, this article sought to answer the following question: How did the rupture of the ore tailings dam affect business tourism and leisure tourism in the region? Objectives: to verify the effects of the environmental accident in the tourism of the county based on the risk management; To identify the consequences of the accident for the means of lodging and how crisis management has been practiced in the county; And analyze the prospects of the owners of the means of lodging on tourism in the county. Methodologically, it is presented as a qualitative and exploratory study, based on a semi-open interview, whose data were treated by content analysis. The results obtained did not consider that, in principle, if there was a risk analysis by the mining company and the public administration, it was not respected and both were not prepared to manage emergency and crisis situations with regard to the tourist destination.