From exclusion to exodus

Understanding employee turnover in India’s tourism sector by integrating Resource Conservation Theory

Abstract

The main impetus of this research is to explore the collision of social exclusion on employee turnover propensity in the tourism industry of India. The resource conservation theory has been extended by including perceived organisational support as a mediator and emotional resilience as moderating variable in the existing approach. Data has been gathered from 400 employees of star-category hotels outside the workplace after completion of work hours in India. The conceptual model has been tested with the bootstrapping method in SmartPLS 4. The study provides empirical evidence in supporting the proposition that neuroticism mediates the association amongst employee turnover propensity and social exclusion in a specific manner. The researchers found no direct association between exogenous variables neuroticism, emotional resilience, and endogenous variable employee turnover propensity. In contrast, the study provided support for social exclusion and perceived organisational support as they are indicative predictors of employee turnover propensity in the industry. This research will assist human resource managers in the tourism industry of India to frame new employee retention strategies to make their business sustainable.