The Impact of the Organisational Commitment of Hotel Staff on Their Job Satisfaction and Job Performance after Covid-19

Abstract

This study aims to investigate the impact of organizational commitment on the job satisfaction and job performance of hotel employees after the Covid-19 outbreak. Furthermore, this study examines the correlation between organizational commitment, job satisfaction, and job performance in the context of hotel employee dismissals during the Covid-19 pandemic. This study's sample population comprises employees of hotels approved by the Turkish Ministry of Culture and Tourism for operation. Data collection was carried out through the use of a questionnaire. The data were analyzed using the SPSS 21 software package. The study found that the organizational commitment of hotel employees significantly impacted their job satisfaction and performance after the Covid-19 pandemic. It was confirmed that affective commitment is a precursor to job satisfaction and performance. The results confirmed that those not laid off during the Covid-19 pandemic exhibited a higher average job satisfaction and performance.