Island tourist (dis)satisfaction Systematic Literature review

Abstract

This work corresponds to a systematic review of the literature on tourist satisfaction and dissatisfaction in the insular context. The overall tourist satisfaction presents many studies all over the world and reveals that this topic, at an island or continental levels can be investigated from several areas such as examples the general characteristics of the destination (cultural and natural attractions, equipment and infrastructure), a technological capacity of the destination and the institutions or agents of the tourist offer. This work aims to identify research gaps in this area that comprise aspects of tourist (dis)satisfaction scarcely studied in island destinations. The methodology applied in this investigation corresponds to a qualitative bibliometric and content analysis of identified articles from the Scopus and Web of Science databases.