Sistema de atendimento telefónico automatizado dos SDUA (SATA-SDUA)

Abstract

This paper presents an Automated Phone Attendance System, named SATA-SDUA (Automated Phone Attendance System of the Aveiro University Documentation Services), capable to supply, by telephone, some of the functionalities supplied by the SDUA WWW Server. Other wise, it disposes an Administration Interface, accessible by WWW, which allows the Administrator to configure it, manage it, and to obtain reports about the uses of it. SATA-SDUA presents a Distributed Architecture based on the Client-Server Model, allowing, in that way, the dispersion of its constituent processes by several computers.It was developed using, essentially, the Java Programming Language that turns it portable, economic, and of easy maintenance.