Higher education and quality assessment system: a new approach based on students perception

Abstract

Over the past 10 years has seen an increasing number of students in higher university system, both in the traditional courses and in technological courses. This new group has quite different behaviors in relation to what was established as a student "model" to the university system, pushing constantly the institutions of higher education to meet this new demand, not only with technological innovation processes, but mainly new teaching methods and contents that attract the interest of the new group.
What people expect is that the more IES has being aware of the need for change, better it will be prepared to implement programs and services that meet the expectations and perceptions of students. Governments, on the other hand, with their regulatory models and their proposals for review and supervision, insist on indicators that are not always perceived by students as references to their perceptions of educational quality.
Given this situation, the aim of this article is to make a comparative study which evaluates the importance degree of what students, considered "digital generation", attribute seconded by official instruments as indicators of quality in higher education factors.