Eliciting tourists’ habits on trains in Belgium through human-centred design methodologies

Abstract

The presented study elicits the behaviour of tourists during the tourist experience through the use of trains in Belgium, so that the results obtained can help the future development of a mobile application that enhance the tourist experience. In order to achieve this, the user is involved in the early phase of the product development’s process through the use of human-centred design methodologies. Throughout the study three different qualitative user researches are planned and carried out: observations, focus group interviews and board games as generative tool.